REFUND POLICY
No Refunds
- All Sales Are Final: We do not offer refunds for any purchases. Once an order is placed, it cannot be cancelled, and refunds will not be processed.
Replacement for Damaged Items - Eligibility for Replacement: In the rare case that a product is damaged during shipping, we will replace it at no additional cost.
- Time Frame: Customers must contact our customer service within 7 days of receiving the damaged item to initiate the replacement process.
Proof of Damage
To qualify for a replacement, the following documentation is required:
1. Clear photos of the damaged item.
2. Photos of the packaging showing any visible damage.
3. A video of the unboxing process (if available).
Exclusions
Our replacement policy does not cover items damaged due to misuse, neglect, improper handling, or unauthorized modifications.
Contact Information
For any issues or questions regarding our cancellation and replacement policy, please reach out to us:
- Email: info@greatbuyhome.in
- Phone: 8200113639
- Customer Support Hours: Monday to Saturday, 9 AM to 6 PM (IST)
We value your trust and aim to make your shopping experience with us as seamless as possible. Thank you for choosing Great Buy Home!
